An office mate lend me a book, the One Minute Manager by Ken Blanchard and Spencer Johnson. It was a short book but the depth of the learning I got after reading is the total opposite. Like how brief the book is, I will just like to share the three secrets of the one-minute manager. Now, this might be a spoiler so if you do not like things like that, please do exit this page or go ahead and buy yourself a copy here.
One Minute Goal
-This is the goal setting and this is how it should go:
- Agree on your goals
- See what good behavior looks like
- Write out each of your goals in a single sheet of paper using less than 250 words
- Read and re-read each goal, which requires only a minute or so each time you do it
- Take a minute every once in a while out of your day to look at your performance and
- See whether or not your behavior matches your goal
One Minute Praising
-This is my favorite out of the three secrets. I hope all managers practice this!
- Tell people upfront that you are going to let them know how they are doing
- Praise people immediately
- Tell people what they did right – be specific
- Tell people how good you feel about what they did right and how it helps the organization and the other people who work there
- Stop for a moment of silence to let them feel how good you feel
- Encourage them to do more of the same
- Shake hands or touch people on a way that makes it clear that you support their success in the organization
One Minute Reprimand
- Tell people beforehand that you are going to let them know how they are doing and in no uncertain terms
- Reprimand people immediately
- Tell people what they did wrong – be specific
- Tell people how you feel about what they did wrong – and in no uncertain terms
- Stop for a few seconds of uncomfortable silence to let them feel how you feel
- Shake hands, or touch them in a way that lets them know you are honestly on their side
- Remind them how much you value them
- Reaffirm that you think well of them but not their performance in this situation
- Realize that when reprimand is over, it’s over
Other things I learned from One Minute Manager:
- Catch people doing the right things instead of always noticing the wrong things they do
- Reprimand what they did wrong and not their own personality
- Most managers are gunnysack discipliners, they accumulate first all the bad things that their subordinates do and keep it to themselves until performance review comes and they let it out all at once which makes them angry more than they should.
- People who feel good about themselves produce good results
- Do not let people repeat themselves. Jot it down.
And that’s it! All in all, I enjoyed this book and devoured it in one sitting. If you fancy reading posts of things I am learning, you might want to check this post out.
Thanks for reading and share some of your recent learning in the comment box below! 🙂